Customer Service Specialist at Techo-Bloc

Elevate customer experiences with Techo-Bloc as a Customer Service Specialist. This role focuses on managing orders and delivering exceptional service across North America in a structured environment.

Techo-Bloc, a North American leader in hardscape manufacturing, seeks a skilled Customer Service Specialist. In this position, you will act as the main contact for dealers in Canada and the U.S., ensuring smooth order processing. Your proactive nature will help resolve issues quickly while providing a high-touch, white-glove service experience.

Key Responsibilities:
• Process and manage customer orders via various channels
• Answer product availability inquiries and recommend alternatives
• Follow up on orders and resolve issues proactively
• Take ownership of requests from beginning to resolution
• Collaborate across teams to enhance service flow

Requirements:
• Bilingual in French and English
• 3+ years’ ex...