Customer Service Specialist

Language Requirement

Fluent Chinese and English.

Salary: 3000 USD

Job Responsibility

• Serve as a frontline customer support agent focused on account and billing inquiries .
• Assist customers with questions regarding account setup, subscription charges, invoices, and payment methods.
• Resolve billing disputes, process refunds/adjustments, and guide customers through payment-related issues.
• Document customer issues accurately in the ticketing system and elevate complex billing cases when necessary.
• Communicate with customers via phone, email, or chat to ensure timely and professional resolution.

Requirements

• Bachelor's degree with fluent both Chinese and English.
• Previous experience in customer service, call center, billing support, or account management is a plus but not mandatory.
• Good communication, patience, and problem-solving skills.
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