Customer Service Specialist

We are conducting a customer service campaign for a premium sportswear and yoga accessories brand. The focus is on resolving issues related to customer orders through chat, phone calls, and emails.

Responsibilities

• Assist customers with any problems they encounter with their orders.
• Ensure a smooth resolution process across chat, phone, and email channels.

Qualifications

• Advanced English skills.
• Exceptional communication abilities.

Compensation & Benefits

• Basic Salary 2,848,000 + 100,000 health allowance + 15% performance bonus + all legal benefits.

Training & Schedule

• Training Monday to Friday, 8:00 a.m. to 6:00 p.m. based on seasonal needs; one or two weeks plus one week of transitional nesting.
• Work 44 hours per week with a fixed schedule between 7:00 a.m. and 9:30 p.m., including two days off per week.

Contract & Start Date