Customer Service Specialist

Overview

We are currently seeking to fill a Full-Time Customer Service Specialist role in our Distribution Services business unit in Calgary, AB. Reporting to the Manager, Customer Services, the Customer Service Specialist (CSS) will manage a portfolio of customers and collaborate with internal stakeholders to deliver timely and efficient transload and transportation solutions. The CSS will also contribute to key projects, coordinate transportation, and provide regular updates to the team, while building strong relationships with customers and gaining a deep understanding of their needs. In addition, the CSS will coordinate inbound and outbound deliveries with railways, as well as with our Dispatch and Operations teams. By leveraging their customer relationships, the CSS will help identify new revenue opportunities and communicate them to our Supply Chain team.

This position will be working a Monday – Friday shift from 8:00 am – 5:00 pm.

Responsib...