Customer Service Specialist CM

Availability Monday to Sunday with availability between 9:00 a.m. and 1:00 a.m. (This does not mean the shift runs from 9 a.m. to 1 a.m.—it means the work schedule will fall within that time range. The position is 44 hours per week, with a 1-hour lunch break and standard rest breaks.) Two days off per week (they may be consecutive, but this is not guaranteed). Once hybrid modality is earned through performance, the schedule becomes 3 days of home office and 2 days onsite.

Job Description

Driven by our Passion for People, our Customer Service Specialists are focused on delivering an exceptional client experience. They provide support via PHONE/CHAT, assisting with inquiries, troubleshooting, and general customer care. They respond to all customer communications through phone or chat and offer assistance with account questions, services, programs/promotions, and technical issues related to .com/Direct.

Ultimately, we bring people together. Whether it's our ...