Customer Service Specialist - Coral Springs, FL
ResMedJob Description
Position Summary
This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities. The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience.
Let’s talk about Responsibilities
Communicate with customers daily via phone, email, chat, or social media before and/or after a sale
Support patients with therapy-related questions, adherence information, and equipment or supply orders
Process and manage customer orders for medical supplies and equipment
Create, update, and maintain accurate customer account records
Track deadlines and manage tasks using internal, web-based systems
Collaborate with cross-functional t...
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