Customer service specialist

Durban, South Africa | Posted on 19/05/2026

Weare seeking a Customer Service Specialist to deliver exceptionalservice through voice and chat channels. The successful candidate will actas a brand ambassador, resolving customer queries efficientlywhile ensuring professional, empathetic, and compliant customerexperience aligned with UK service standards.

Thisrole is ideal for individuals with strong English communicationskills, high attention to detail, and the ability to managemultiple customer interactions efficiently.

RESPONSIBILITIESOF THE ROLE Providetimely and accurate customer support via voice channels(calls) while occasionally supporting live chat, email, orother digital channels as required Handlecustomer enquiries, complaints, and service requests in linewith UK customer service expectations Maintaina high standard of spoken English, including tone, clarity, andprofessionalism Resolveissues efficiently on first contact where possible, escalatingcomple...