Customer Service Specialist - Email

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements

• Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;
• Open to local candidates, not able to sponsor work pass.