Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

We are currently hiring part-time (average of 30hr/wk) and casual Facilitators based out of Winnipeg Airport.

What do Facilitators do?

• Proactively identifying opportunities to assist passengers through the screening process
• Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French
• Utilizing your bilingual skills to communicate with passengers throughout the entire screening process in the passengers preferred language
• Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss
• Offering physical support of passenger belongings where required
• Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP
• Liais...