Customer Service Specialist

As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collecton assigned client healthcare accounts.You will communicate directly with patients in a professional andhelpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and otherapplicable regulations to ensure the company is compliant with the law.POSITION RESPONSIBILITIES- Medical Collections- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts- Gathering information, performing research and resolving customer inquiries- Communicate appropriate options for resolution in a timely manner- Inform customers/patients about services available, and assess their needs- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as requiredEDUCATION AND EXPERIENCE- High school diploma or college degree from an accredited college or university- Fluent in Spanish- Two to five years indust...