Customer Service Specialist (HelpScout Experience) - 100 remote

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Customer Service Specialist - HelpScout Experience

WiseVAs is seeking a skilled Customer Service Specialist with expertise in HelpScout to provide top-notch support for clients using this CRM and marketing automation platform. This role is ideal for someone who thrives on problem-solving, client communication, and process optimization in a fast-paced, remote environment.

Key Responsibilities

• Provide day-to-day support and troubleshooting for clients using HelpScout.
• Manage client inquiries via email, chat, calls.
• Configure, maintain, and optimize campaigns, pipelines, and automations.
• Monitor system performance and alert clients or internal teams of issues proactively.
• Assist with workflow setup, CRM customization, and automation troubleshooting.
• Educate clients on platform features and best practices for maximizing efficiency and ROI.
• Collaborate with internal teams to ensure seamless...