Customer Service Specialist Hybrid Position

Work at Equitable Bank in a Customer Service Specialist role, fostering exceptional customer service in both English and Mandarin. This hybrid role is perfect for those passionate about mortgage solutions.
You will be a key player in Equitable Bank’s mission to provide innovative solutions to its customers. Your duties will revolve around assisting with mortgage inquiries and ensuring the accurate processing of account updates. A solid background in finance customer service is essential to succeed in this role.
Key Responsibilities:
• Handle inbound customer service requests for mortgages
• Provide accurate and timely product information
• Ensure compliance with banking policies during interactions
• Maintain meticulous records of transactions and inquiries
• Identify and address customer needs effectively
Requirements:
• Minimum of 12 months front-line customer service experience
• Post-secondary diploma in a relevant field
• Bilingual proficiency in E...