Customer Service Specialist Ii

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, Sales Force and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote and sell our company's products or services as well as investigate and resolve customer complaints.A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:- Bachelor's degree- Strong analytical skills- Knowledge in management and functions of customer portals- Optimal management of interpersonal relationships- Computer systems (SAP, Microsoft Office and Salesforce)- Excel (high efficiency desired)- Decision making and negotiation skills- Effective communication (Verbal and written)- Problem solving- Sense of urgency and ti...