Customer Service Specialist Ii

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
**ACTIVIDADES**:
- Ingresar cotizaciones en SAP
- Ingreso de ordenes en SAP
- Ingreso de y seguimiento de RMA's (Aprobaciones, Return Order, Release Billing Block and Replacement orders)
- Ingreso de Solicitudes para alta de números de parte
- Seguimiento de casos en plataforma SFDC
- Ser el POC (punto de contacto) para todas las ...