Customer Service Specialist Ii

Responsibilities:
- Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
- Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
- Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
- Process customer orders/changes according to established department policies and procedures in a timely and accurate way.
- Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.
**What your background should look like**:
- Strong interpersonal skills and ability to consistently demonstrate working in a...