Customer Service Specialist in Manufacturing

Elevate customer experiences as a Customer Service Specialist at our manufacturing site in Mississauga, Ontario. Handle inquiries, troubleshoot issues, and collaborate with technical teams for effective solutions.
We are looking for a motivated Customer Service Specialist to join our manufacturing department. This permanent full-time position involves responding to customer inquiries via multiple channels and maintaining accurate records. Ideal candidates will have a customer-focused mindset, strong communication skills, and the ability to manage diverse tasks and time efficiently.
Key Responsibilities:
• Respond to inquiries through phone, email, and chat
• Troubleshoot product and service issues effectively
• Collaborate with technical teams on complex problems
• Maintain accurate customer interaction records
• Process orders using the ERP system
Requirements:
• Undergraduate degree in health sciences or related field
• Minimum 2 years of SaaS customer s...