Customer service specialist in the automotive industry with Spanish

Your responsibilities:

• 
  

  Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.

  
  


• 
  

  Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

  
  


• 
  

  Collaborate with colleagues to enhance the overall customer experience.

  
  


• 
  

  Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.

  
  


• 
  

  Exhibit warmth and enthusiasm in every customer interaction

  
  


• 
  

  Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
   

  
  

Our requirements:

• 
  

  1+ years of experience in a call center or ...