Customer Service Specialist

Job Description

This role is responsible for delivering a seamless order processing and customer service experience to all customers. The objective is to ensure that all orders and delivery-related issues are resolved promptly and accurately, maintaining the highest level of customer satisfaction at all times. KPIs include order accuracy, timeliness, responsiveness and customer satisfaction;

This role provides a complete order process and customer service facility to all customers. This to ensure that all orders and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

• Process Customer Orders according to target.
• Number of end user customers on target.

Handling calls and enquiries daily according to the defined target service team, to successfully manage customer orders, execute operational plans and provide excellent customer service.

1. Order Processing ...