Customer Service Specialist

About Eminent4U Private Limited:
Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.
Job Purpose:
As a Customer Support Representative at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer support and retention.
Responsibilities and KPIs:
Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.
Offer troubleshooting assistance and aim for first-contact resolution.
Utilize different CSR related strategies to turn cancellation requests into opportunities, an...