Customer Service Specialist

Job Responsibilities:

Communicate with game players through the online customer service system to promptly respond to and resolve issues encountered by players during the game;

Record and provide feedback on players' suggestions, opinions or bugs to help optimize the player experience;

Familiar with the basic game mechanics and able to provide effective guidance and support;

Cooperate with the operation and technical teams to assist in handling emergencies and common consultation matters.

Job requirements:

Work 5 days a week, 8 hours a day, accept shift work;

Proficient in using computers, good text input skills and fast typing speed;

Have good communication skills and service awareness, be patient and meticulous, and be able to properly deal with players' emotions;

Must be proficient in English and be able to communicate fluently in writing and reading;

Applicants who are proficient in Chinese and Hindi will be g...