Customer Service Specialist

The role is to provide excellent services to customers with regards to part of the supply chain to achieve customer's satisfaction.

Job Description :

·      Order management (Order processing, system maintenance, forecast, re-schedule, cancellation, delivery confirmation & etc).

·      Shipment management (Co-ordinate with factories & Logistics to arrange shipment as committed. Provide shipment documents timely.)

·      Inventory management (Inventory planning, secure supply, keep healthy level of stock)

·      Quotation (Response to customer quotation request)

·      Samples (Support timely for requested samples.)

·      AR management (Close follow up on payment/account receivable to avoid overdue)

·      Basic QA support (Support general or basic quality requirement from customer)

·      Coordinate & communicate with customers & internal team

Job Requirements :

·      Candidate must possess at least a Dip...