Customer Service Specialist

About the Role
We are looking for a dynamic and customer-focused individual who enjoys building relationships, solving challenges, and creating exceptional customer experiences. The ideal candidate is passionate about technology—especially in fintech industry—and thrives in a fast-paced environment. You will play a key role in converting customers into loyal advocates of our brand by delivering top-notch service and proactive solutions.
Responsibilities
Serve as the first point of contact for customers via email, live chat, and phone.
Provide accurate and knowledgeable responses to inquiries about products, services, pricing, and technical processes.
Troubleshoot and resolve customer issues effectively, escalating when necessary.
Maintain accurate records through data entry and updates across support platforms.
Proactively identify opportunities to improve customer experience and provide feedback to the product team.
Qualifications
1–3 years of relevant exper...