Customer Service Specialist

• Respond and follow up on customer inquiries through live chat and email.
• Provide product information to customers clearly and accurately.
• Gather customer feedback and share suggestions with the superior to improve service processes and customer experience.
• Maintain a positive, responsible, empathetic, and professional attitude to ensure high customer satisfaction.

Requirement

• SPM level or above.
• Trilingual in English, Chinese, and Bahasa Malayu (verbal, written & reading).
• Minimum 1 year of experience in any customer service role.
• High stress tolerance and strong problem-solving skills.
• Own PC/Laptop with the following specs:
• 8GB RAM or above
• Intel Core i5 / AMD Ryzen 5 or higher
• Internet speed of at least 80 Mbps

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM5,500.00 per month

Benefits:

• Opportunities for prom...