Customer Service Specialist

Overview

Reolink is a fast-growing global technology group headquartered in Singapore, with operations and customers across North America, Europe, and Asia. The company delivers innovative smart technology and security solutions, supported by a strong international footprint and global expansion plans. Reolink is positioning itself for continued growth.

The After-Sales Technical Support Specialist will be responsible for addressing and resolving customer issues promptly through email, chat, and phone. This role will also involve providing valuable feedback to our R&D team regarding product problems and customer suggestions.

Responsibilities

• Address and resolve customer inquiries and technical issues via email, chat, and phone in a timely manner.
• Provide clear and accurate information to customers regarding product usage and troubleshooting.
• Actively collect and document customer suggestions and product issues, providin...