Customer Service Specialist

Job Responsibilities

• Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
• Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.
• Perform all customer service duties with high accuracy and quality standards.
• Manage customer inquiries, escalations, and disputes.
• Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).
• Quickly identify and resolve customer or merchant issues with effective solutions.
• Maintain service quality under pressure while managing CRM tools and documentation simultaneously.

Requirements

• Diploma or Degree holder is preferred.
• At least 2 years of customer service or call center experience; e-commerce...