Customer Service Specialist

Responsibilities

Handle pre‑sales inquiries, order processing during sales, after‑sales dispute resolution, and provide expert support on cross‑border logistics, customs, and tariffs.

Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.

Perform all customer service duties with high accuracy and quality standards.

Manage customer inquiries, escalations, and disputes.

Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).

Quickly identify and resolve customer or merchant issues with effective solutions.

Maintain service quality under pressure while managing CRM tools and documentation simultaneously.

Requirements

Diploma or Degree holder is preferred.

At least 2 years of customer service or call centre experience; e‑commerce or marketplace ex...