Customer Service Specialist

Responsibilities:


Ensure a high standard of customer service and satisfaction at all times.



Efficiently manage a high-volume appointment scheduling system, coordinating bookings, reschedules, and cancellations to optimize service delivery.



Serve as the primary point of contact for customer inquiries, handling phone calls, emails, and walk-ins with professionalism and providing detailed information about services, pricing, and availability.



Collaborate closely with barbers and team members, maintaining real-time communication to ensure timely service and a smooth customer experience from start to finish.



Oversee customer flow, proactively managing walk-ins and appointments to prevent delays and ensure efficient service.



Manage customer feedback, promptly addressing concerns and resolving issues in line with company standards to maintain strong customer relationships.



Enforc...