Customer Service Specialist

The Customer Service Specialist will be the expert that customers can contact for questions about our products or their project. You will talk to some people who are in need of help and guidance. We want you to be “THE EXPERT” that guides, educates, and reassure our customers.

Primary responsibilities

• Provide expertise about product and resources available to customers.
• Propose additional / alternate products to customers on the phone or that have already placed an order aiming at increasing the order value.
• Respond to customer inquiries: This can happen through various channels like phone, email, live chat, and social media. The CSS needs to understand the customer's issue quickly and clearly.
• Resolve customer issues: The CSS should have strong problem-solving skills to diagnose the issue, research solutions and offer helpful guidance. This might involve troubleshooting product issues, processing returns,...