Customer Service Specialist

We are looking for a Customer Service Representative with strong ownership, a positive attitude, and a passion for delivering excellent service in the freight forwarding industry. This role supports air import and export bookings, customer coordination, and end‑to‑end shipment monitoring to ensure smooth, timely, and efficient cargo movement.
This is an excellent opportunity for a career‑minded individual who wants to grow within a professional logistics organization.
Key Responsibilities
Customer Service & Coordination
Handle customer inquiries for air import and export bookings in a timely and professional manner.
Coordinate with clients, overseas partners, carriers, and internal teams regarding shipment requirements.
Provide accurate quotations, schedule options, and service information to customers.
Ensure all customer instructions and documentation requirements are properly communicated and executed.
Shipment Monitoring & Operations
Monitor shipments fro...