Customer Service Specialist

As a Member Services Specialist, you will be the primary point of contact for Access members, organizations, and merchants. Your responsibility will be to provide world-class customer service during every interaction. You will play a crucial role in fostering member loyalty and driving the usage of Access discounts and websites. This role primarily involves assisting customers over the phone, with occasional email support.

Key Responsibilities

• Provide exceptional customer service to Access members, organizations, and merchants via phone
• Spend 80–85% of your day assisting members through inbound calls
• Educate members on website usage and available merchant discounts
• Demonstrate problem-solving skills when troubleshooting website issues with members
• Assist with various projects as needed
• Ensure consistent attendance and punctuality
• Guide callers through the website and resolve any error-related queries
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