Customer Service Specialist

Job Title

Customer Service Executive – International Voice Process (US)

Location

Mohali, Punjab (On-site)

Experience

Minimum 1 year experience in International US Voice Process (Mandatory)

Job Description

We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support.

Key Responsibilities

• Handle inbound/outbound calls for US customers professionally
• Resolve customer queries related to services, billing, or support issues
• Maintain excellent customer satisfaction through effective communication
• Accurately document customer interactions in CRM systems
• Follow process guidelines, compliance,...