Customer Service Specialist

**Description**:
Responsible for performing various customer service functions for an assigned BU, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.
**Key Responsibilities**:
- Stays up to date on current and former product offerings.
- Understands the appropriate customs paperwork and the related timing.
- Provide customer feedback on the status of purchase orders and shipment details.
- Investigates and resolves customer issues.
- Provides input on other reports.
- Maintains records related to order processing.
- Performs other related duties as required or assigned.
**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our r...