Customer Service Specialist

Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums. Responsibilities * Manage substantial amounts of incoming calls * Ability to resolve customer complaints * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Manage inbound and outbound calls by providing professional and courteous customer service * Meet personal/customer service team sales targets and call-handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Schedule appointments * Order Entr...