Customer Service Specialist (Oxygen)

Location: Medicine Hat, AB

Employment Type: Full-Time (On-Call Required)

Position Overview

We are seeking a highly organized and compassionate Customer Service Specialist to support both administrative operations and home oxygen clients in the Medicine Hat area. This role combines office-based coordination with occasional field support, including after-hours on-call responsibilities.

Key Responsibilities

• Maintain accurate, confidential client records in compliance with privacy regulations.
• Respond to incoming calls and inquiries from clients, families, and healthcare professionals.
• Prepare and manage documentation, including service logs, care notes, and reports.
• Assist with billing, invoicing, and insurance documentation.
• Coordinate with suppliers and internal teams to ensure timely service delivery.
• Coordinate delivery and pickup of home oxygen equipment (e.g., co...