Customer Service Specialist (Packaging Field)

Key Responsibilities:

• Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.

• Assist customers with order placement and follow up on production and delivery schedules.

• Greet clients and visitors professionally, maintaining a positive and welcoming company image.

• Maintain and update the client database, ensuring accurate hard copy and electronic records.

• Build and maintain sustainable relationships with clients through clear, effective, and professional communication.

• Provide detailed product information and resolve customer inquiries efficiently and promptly.

• Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.

• Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.

• Ensu...