Customer Service Specialist

The Customer Service Specialist is responsible for providing timely, accurate, and professional support to customers through various channels such as phone, email, chat, and in-person interactions. The role focuses on resolving inquiries, processing requests, and ensuring positive customer experience while adhering to company policies and service standards.

I. JOB RESPONSIBILITIES

· Respond to customer inquiries via phone, email, chat, or walk-in support in a courteous and professional manner

· Resolve complaints, order issues, and service concerns promptly and effectively

· Process orders, returns, exchanges, and service requests accurately

· Maintain and update customer records in the system

· Coordinate with internal teams (sales, logistics, billing, pharmacy/operations) to resolve customer concerns

· Follow standard operating procedures (SOPs) and escalation processes

· Ensure compliance with company policies and data priva...