Customer Service Specialist

Work Day: 5.5 days work

Location: Sungai Pinang, Penang

Job type: Incentive provided for closing of sales

Call Centre

• Handle inbound and outbound calls, emails, and chat inquiries related to automotive services, warranty information, technical support, roadside assistance, dealership referrals, and general inquiries in a courteous and professional manner
• Assist customers with inquiries about vehicle features, warranty, recalls, maintenance schedules, and service appointments
• Process and track customer complaints or escalations, ensuring timely resolution.
• Provide information on dealership locations, vehicle availability, financing, and promotional offers
• Support roadside assistance and emergency inquiries, escalating urgent issues appropriately.
• Record all customer interactions accurately in the CRM system
• Coordinate with internal departments and external parties to resolve custome...