Customer Service Specialist

We are seeking an experienced Customer Service Specialist with a strong background in the Durable Medical Equipment (DME) industry. The ideal candidate will be comfortable handling customer communications, processing orders, and supporting patients and providers with professionalism and empathy.

Requirements & Responsibilities

• Proven experience in the DME medical equipment business, including products such as wheelchairs, hospital beds, diabetic supplies, and incontinence items.
• Hands-on experience placing and managing orders through Parachute Health.
• Handle inbound and outbound customer calls and emails in a professional, clear, and courteous manner.
• Provide accurate information regarding products, orders, and delivery status.
• Maintain detailed and accurate records of customer interactions and orders.
• Fluent English (spoken and written) is required.

Requirements

• Prior experience in a DME c...