Customer Service Specialist

**Position Summary**

In CS team, This position is responsible for CS activity as a key contact person between commercial team and customers.

**Role & Responsibility**

**Order management**

+ Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receving an order right through to delivery and invoicing as well as dealing with relevant returns.
+ Manage back-orders and follow up with relevant parts to ensure on-time delivery.
+ Work in collaboration with finance related to customer code, price, and credit hold.
+ Support direct business for replenishment and issue tax invoices monthly.
+ Provide accurate documentation of special discount.
+ Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods.
+ Resolves system issues with global service team.
+ Ensure customer files are updated with the relevant information on a regular basis.
+ Lead communication with stackholde...