Customer Service Specialist

Customer Service Specialist – responsible for accurate customer support, commercial processing, and coordination across internal teams.

• Prepare and issue customer quotations based on technical inputs, service scopes, and pricing guidelines.
• Perform detailed invoice checks to ensure billing accuracy, contract compliance, and alignment with agreed pricing structures.
• Manage customer inquiries related to pricing, service status, lead times, and scope clarification.
• Coordinate with engineering, planning, operations, and finance teams to ensure accurate and timely quotation and invoicing processes.
• Monitor work orders and ensure correct cost capture and commercial setup in internal systems.
• Support resolution of pricing discrepancies, invoice disputes, and customer claims.
• Maintain accurate customer, quotation, and transactional records in relevant systems.
• Support cont...