Customer Service Specialist, Singapore

Position Summary:

We are seeking for motivated and energetic Customer Service Specialist to help coordinating activities and providing operational support for the Service team. The incumbent use dormakaba established procedures and guidelines to provide information, advice, and assistance regarding dormakaba products and services to our customers. He/She will also ensure high level of service excellence is delivered to build long term relationship with our partners.

Roles & Responsibilities:

• Provides administrative, coordination and operation support for Service Team
• Coordinate activities of the service or technical personnel focusing on quality and efficiency in our service delivery
• Understand the needs and requirements of customer in order to provide the right information, advice and assistance
• Answer customer telephone inquiries, orders, service needs and complaints professionally and respond in a timely manner.
• Fo...