Customer Service Specialist

Customer Service Specialist (French & English) – Industrial Sector
We are recruiting a Customer Service Specialist for a medium sized industrial company, nationally based and operating in international markets. The position is located in Sant Cugat del Vallès and offers a stable role in a family-owned company with an excellent working environment.
Your main responsibilities:
Order management from receipt to delivery
Follow-up of shipments and delivery dates
Handling customer incidents and claims
Coordination with factory and logistics teams
Daily contact with customers in French and Spanish
Collaboration with Sales, including a supportive commercial component Your profile:
+3 years of experience in Customer Service (industrial sector is a plus)
Fluent French and English – both mandatory
Other languages will be valued
Highly organized, responsible and customer-oriented
Strong communication skills and high adap...