Customer Service Specialist

Job Summary

Reporting to the Customer Service Manager, Customer Service Specialist is responsible for acting as a liaison between customers and company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.

Key Accountabilities

The key deliverables to be achieved and the ongoing responsibilities of the role are:

• Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way.
• Provides customers with quality service, providing continuous accurate information about the status of their orders.
• Identifies and assess customers’ needs to achieve satisfaction.
• Takes ownership of customers issues and follows problems through to resolution.
• Follows communication procedures, guid...