Customer Service Specialist

The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.
Job Description
Resolve incidents and issues as they arise.
Ensures that raised production tickets are closed within SLA.
Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
Acts as an alternate Scrum Master whenever the need arises.
Assists the Scrum Master and Product Owner in managing the Tribe.
Acts as a pseudo–Product Owner.
Collect's data and performs customer data analysis to recommend value – adding, differentiated solutions/services.
Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor's products and offerings.
Functions as first-in-line for customer touch point and ...