Customer Service Specialist

The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.

Job Description

• Resolve incidents and issues as they arise.
• Ensures that raised production tickets are closed within SLA.
• Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
• Acts as an alternate Scrum Master whenever the need arises.
• Assists the Scrum Master and Product Owner in managing the Tribe.
• Acts as a pseudo–Product Owner.
• Collect’s data and performs customer data analysis to recommend value – adding, differentiated solutions/services.
• Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor’s products and offerings. <...