Customer Service Specialist (US Market)

As a Customer Service Specialist for the US Market , you will serve as the primary voice of our brand from our Mexico office , ensuring every American customer interaction is handled with empathy, precision, and a solution-oriented mindset. Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.
At PERGOLUX , you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.
What You’ll Do
Deliver responsive, professional assistance across phone, chat, and email to resolve inquiries and service issues with clarity.
Manage the full order lifecycle, including modifications, tracking, and coordinating with logistics partners to resolve delivery delays.
Develop dee...