Customer Service Staff Specialist

Customer Service Staff Specialist

Bayan Lepas, Penang, Malaysia – OSRAM OS Penang

Your tasks

Order Management

• Daily fulfillment monitoring and follow up in case of order delinquency and allocation.
• Playing an active role to ensure a transparent communication on demand / supply situation which is fully aligned with all internal key stakeholders.
• Resolve demand / supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions.
• Proactive identification and remediation of further demand /Order supply constraints
• Supports rescheduling requests which includes pull in, push out and cancelation request of orders with proper approval obtained.
• Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
• Coor...