Customer Service Starting March 1st

Primary Purpose:
The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.
Essential Duties and Responsibilities:
- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time._
- Take ownership of any inquiry, issue, problem, or error that could potentially impact the policyholder or Independent Agent and determines appropriate course of action
- Answers inbound calls and fields questions pertinent to an existing insurance policy and determine appropriate course of action
- Initial point of contact after the sale of the policy includes but is not limited to recognizing exposure and asking the appropriate, probing questions
- Docume...