Customer Service Supervisor at Shoppers Drug Mart

Lead customer service excellence at Shoppers Drug Mart as a Front Store Supervisor. Focus on cash management, employee training, and merchandising for a community-focused store.
In this critical supervisory role, you'll manage customer service functions, oversee cashiers, and ensure compliance with store policies. Your ability to solve problems and deliver excellent service will enhance customer satisfaction. The position also requires you to ensure proper merchandising and adherence to loss prevention standards.
Key Responsibilities:
• Train cashiers and merchandising staff in operations
• Maintain daily cash office inventory and cashier tracking
• Resolve customer inquiries and issues effectively
• Ensure cleanliness and organization of shelves
• Comply with Health and Safety regulations
Requirements:
• Proficiency in computer operations
• Strong problem-solving and decision-making skills
• Previous experience in retail management
• Excellent time ...