Customer Service Supervisor

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States.

We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA.

This is a fully remote position.

What We Offer Competitive salary PTO Work from anywhere A driven, collaborative, and passionate global team The opportunity to build and optimize a high-performing support function Key Responsibilities Lead, coach, and develop a remote team of Customer Service Agents Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance) Manage escalations and ensure consistently high-quality customer interactions (phone, chat,...